To kick off our blog we’re creating a series of interviews aimed at bringing together the thoughts and views of leading experts on the future of learning and development. In particular, the series will place an emphasis on the role informal learning can play, and the opportunities that new technology present.
To that effect, it’s a real privilege to be starting our interview series with the MD of Duntroon Associates and Internet Time Alliance partner, Charles Jennings. Charles is a leading thinker and practitioner in human capital development, change management, performance improvement and learning. Formerly Chief Learning Officer at Thomson Reuters, he has deep experience in both the business and practitioner sides of L&D. In 2008 he was honoured with the UK World of Learning ‘Outstanding Contribution to the Learning Industry’ award in recognition of his work on performance improvement, ‘just-in-time’ and informal learning.
Q8. In the same post you discuss ePSS (Electronic Performance Support Systems), as an example of innovation in learning. How successful will such innovations be, and why?
Q7c. How do you Control the Use of Social Technologies in the Workplace?
Q7b. What challenges do organisations face as they look to train and on-board the younger generation of digital natives who have been brought up using social technologies?
Q7. One of your recent blog posts asks ‘Who needs training, again?’ This is where initial staff training is ineffective and insufficient. Could you tell us why performance support is an effective alternative?
Q6. You mention the increasing rate of change and information overload. What challenges do they present to traditional learning methods, what are the solutions?
Q5b. Is Informal Learning Effective for Sharing Tacit Knowledge?
Q5. Can you point to any notable examples of successful investments in informal learning from your own experience?
Q4. You’re a proponent of the “70/20/10” learning and development model. Could you tell us about that theory and why it is so powerful?
Q3. How has the economic downturn effected L&D programs and strategies?
Q2. What are the barriers to further adoption of informal learning techniques and new technologies?
Q1. What in your view are the key purposes and objectives of learning and development?